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Identification and Repair Management

We provide highly specialised services for builders requiring insurance under the HBCF and are held in very high regard within the residential building insurance market, allowing Sergon to pioneer a suite of services unique to general insurance consulting.

Service Overview

Sergon’s recent appointment to a large Government HOW contract demonstrates our value and reputation within the Home Owner Warranty area.

Sergon Home Warranty offers a range of specialised services with skilled and experienced resources in each field. We recognise that building a specialist service starts at recruitment and we recruit the high calibre and experienced Builders/Consultants with a minimum 10 years in the Building Industry. The applicants must first pass a Residential Building Technical examination and Report Writing exercise. Testament to our high standards, Sergon turn down 85% of applicants.

Sergon then require all successful applicants to complete a 9 month training program to develop general Insurance Consultants/Assessors or Builders into Home Warranty specific Consultants.

To ensure the Home Warranty team delivers a consistent service to our Clients we then provide a Quality Assurance service involving experienced mentors to review every Client Report and scope of works produced by Sergon. Our experienced Consultants act on all Home Warranty matters from dispute resolution, non-completion matters, defects assessment, recovery action and expert witness matters.

Sergon are dedicated to improving the Remedial Building Industry across Australia and New Zealand. As remedial specialists and industry leaders, we have a responsibility to provide a standard of remedial construction that is the benchmark of which the industry must aspire to reach.

The divisions of the Sergon Home Warranty team are:

  • Home Warranty Assessment
  • Scope of Works Preparation
  • Quantity Surveying and Estimating
  • Claims Management (Desktop)
  • Repair Management (Site)
  • Supplier Management
  • Subsidence
  • Resolution Services

Each division of the Home Warranty service feature systems and processes to deliver customer satisfaction, building compliance and managed claim costs and claim life.

Sergon’s Home Warranty key focus is communication with all stakeholders.

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