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About us

Sergon Building Consultants specialise in providing professional building consultancy to quantify and manage the reconstruction efforts of damaged structures. Our building consultants are experts in the field of property construction and stand ready to deliver fast and accurate results.

We provide a vast range of services to the insurance sector, all of these services are designed to assist insurers to improve customer service and reduce claims cost. We believe the correct technical information on cause, and a clearly defined scope of works are essential for clarity of policy response, and transparency on required building rectification works.

This detail allows competitive tendering, minimisation of variations and with the assistance of our Quantity Surveyors validation and negotiation with builders. We also provide value at risk assessments to help identify correct sums insured, providing growth opportunities for Brokers and Underwriters.

We pride ourselves in acting as an independent resource during the investigation and rebuild phase of property damages, supplying trusted and accurate replacement cost estimations as well as managing a project from start to finish so that we can work with builders on your behalf to eliminate waste, improving efficiency and profitability.

Sergon is one of the largest Building Consultancy operations in the Australia and New Zealand region and we are continuing to expand globally, now operating in the US. You can find out more about our services in the US here.

In Australia, we have over 100 Building Consultants located throughout 47 branches. We are known for providing complete coverage to suit our clients for services including:

  • Cause Reports and Scope of Work
  • Home Warranty Identification and Repair
  • Quantity Surveying
  • Major Loss Project Management
  • Structural Engineering
  • Development / Council

In 2005, Sergon launched as specialist building risk managers and we now provide more than 500 building reports a month to insurance companies, property owners and managers, specialist receivers, and governments at all levels across Australia and New Zealand

We engage our Quantity Surveying team to work with clients to benchmark building costs to ensure you receive the most competitive offering from your preferred supplier network.

We consistently provide clients with significant building cost management benefits to reduce and better control material damage claim portfolio loss ratios. These benefits include:

  • Significantly higher repudiation rates due to more precise identification of causation (26% denial rates in some areas),
  • More accurate building scopes, resulting in less “scope creep” and significant claim cost savings, and;
  • Accurate costing of building repair scopes.
Our Expertise
  • Our service is built on the proficiency of qualified Building Consultants that are experts in commercial, industrial and residential structures.

    Sergon’s specialists have extensive experience managing all aspects of total and partial building losses on a transactional and portfolio basis. We provide independent technical Building Reports, Scopes of Work, Cost Estimates, Structural Engineering reports, Project Management and other technical advice on which informed claim decisions can be made by our clients and their customers. We are focused on driving outcomes such as improved customer service, reduction in claim life and management of overall claim costs.

    This team of qualified consultants are experts in their fields and purposely trained in assessing each case on its individual merits enabling them to truly understand and deliver to each unique consulting needs.

  • Quality Assurance & Auditing

    Sergon’s reputation is built on quality. The key to maintaining this reputation is Sergon’s Quality Assurance program which underpins the provision of all products and services to our clients.

    In summary, the Quality Assurance Program:

    • Commences prior to the engagement of Consultants and experts with a stringent testing and review process in place for all prospective Consultants
    • Requires Consultants complete two weeks of rigorous training at the Sergon Head Office
    • Ensures all new consultants have all work mentored and reviewed for the first six months of their engagement, regardless of their capability level
    • Utilises Sergon’s dedicated team of industry experts and technical managers who are engaged to regularly review Building Consultants reports and scopes of work, prior to submission to Clients, to ensure consistency, quality, commerciality and excellence.
  • Catastrophe Services

    Sergon have been involved in every catastrophe event in Australia since Cyclone Larry in 2006.

    Our New Zealand Sergon operation responded to the 2010/2011 earthquake events providing scoping, costing and loss adjusting support services.  This team continues to provide resource into 2016 to assist with the earthquake response.  Sergon New Zealand provide support as part of the response team to the cyclical storm events that New Zealand experiences.

    Each catastrophe brings with it its own unique set of issues, depending on the type of catastrophe, location or even what the media is focusing on at the time. As a result, Sergon’s catastrophe services have naturally evolved in response to client requirements and feedback and this continues to occur.

    Sergon’s Catastrophe Plan, which forms part of the Cunningham Lindsey Catastrophe Plan, is utilised in times of extreme volume or for specific events. We pool resources from our global team and dedicate these resources in response to catastrophe requirements, while ensuring we retain capacity to service our Business As Usual (BAU) commitments.

    We recognise that each event is unique and appreciate that you may have specific requirements while the type of event may dictate specific needs. Our dedicated Account Management team work with our clients to understand your needs and tailor services to meet your requirements.

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